Privacy Policy – The Meriden Collection
At The Meriden Collection (ABN: 92610393957), we are committed to protecting the privacy of our guests, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you stay at one of our properties, make a booking, or interact with us online.
If you have any questions about this policy, please contact us at:
Email: stay@themeridencollection.com
Compliance With Australian Law
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when handling your personal information. This means we only collect, use, and disclose personal information that is reasonably necessary for our business activities and in a manner that is lawful, fair, and transparent.
Consent
By making a booking, staying at our properties, or using our website, you agree to this Privacy Policy and how we handle your personal information.
Information We Collect
We may collect personal information from you in several ways, including when you:
- Make a booking through our website, booking platforms (e.g., Airbnb, Booking.com), or directly with us
- Stay at one of our properties
- Contact us for enquiries or support
- Subscribe to marketing updates or newsletters
This information may include:
- Your name, email address, and postal address
- Payment details (processed securely through third-party providers)
- Booking details such as check-in/check-out dates, property rented, and guest numbers
- Identification details if required by law or building management (e.g., driver’s licence, passport)
- Any additional information you provide in communications with us
How We Use Your Information
We use your personal information to:
- Process and manage bookings
- Provide customer service and respond to enquiries
- Verify your identity if required for property access
- Comply with legal obligations (e.g., strata, council, or government regulations)
- Communicate important updates about your booking or stay
- Improve our services, website, and guest experience
- Send promotional materials if you have opted in
Sharing of Information
We do not sell or rent your personal information.
We may share your information only with:
- Trusted third-party service providers (e.g., cleaners, maintenance staff) where necessary to manage your stay
- Booking platforms (Airbnb, Booking.com, etc.) as per their terms
- Legal or regulatory authorities if required by law
Data Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Payment information is handled only by secure third-party processors.
Cookies & Website Analytics
Our website may use cookies to improve functionality and user experience. These do not identify you personally. Analytics may be used to understand website traffic and performance.
Your Privacy Rights
In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request corrections to your information if it is inaccurate
- Request that we delete your information where legally possible
- Opt out of marketing communications at any time
We will respond to all requests within a reasonable period and in line with our legal obligations.
Children’s Privacy
Our services are not directed at children under 18, and we do not knowingly collect their information. Guests must be at least 18 years old to make a booking.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have questions, concerns, or requests about your personal information, please contact us at:
Email: stay@themeridencollection.com
