Terms and Conditions – The Meriden Collection

Welcome to The Meriden Collection (ABN: 92610393957). These Terms and Conditions outline the rules, obligations, and rights that apply when you book and stay at one of our properties. By making a booking, staying with us, or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, you must not proceed with your booking.

1. Bookings and Payments

- All bookings must be made by individuals aged 18 years or older.

- Full payment is required at the time of booking unless otherwise agreed.

- Prices are quoted in Australian Dollars (AUD) and may be subject to change before confirmation.

- We reserve the right to cancel a booking if payment is not received in full.

2. Check-In and Check-Out

- Standard check-in time: 3:00 PM (unless otherwise agreed).

- Standard check-out time: 10:00 AM (unless otherwise agreed).

- Early check-in or late check-out may be available upon request and may incur additional charges.

3. Guest Responsibilities

- Guests must respect the property, neighbours, and building by-laws at all times.

- Parties, excessive noise, and disruptive behaviour are strictly prohibited.

- Smoking is not permitted inside the property.

- Only the number of guests stated in the booking may stay overnight. Additional guests must be approved in writing and may incur extra charges.

- Guests must keep the property secure and return all keys, fobs, or access devices on departure.

4. Cleaning and Damages

- A standard cleaning fee applies to each booking.

- Guests are expected to leave the property in a reasonable condition. Excessive cleaning may incur extra charges.

- Any damage, loss, or breakage caused during your stay must be reported immediately. Guests are liable for repair or replacement costs.

5. Cancellations and Refunds

- Cancellations made in accordance with the cancellation policy stated at the time of booking will be eligible for a refund (if applicable).

- Refunds will be processed back to the original payment method.

- No-shows or early departures are non-refundable.

6. Liability

- To the maximum extent permitted by law, The Meriden Collection is not liable for any injury, loss, or damage suffered by guests during their stay, unless caused by our negligence.

- Guests are responsible for their personal belongings. We do not accept liability for loss or theft.

7. Privacy

Your personal information will be handled in accordance with our Privacy Policy, available on our website.

8. Changes to Terms

The Meriden Collection may update these Terms and Conditions from time to time. The version published on our website at the time of your booking will apply.

Contact Us

For questions about these Terms and Conditions, please contact us at:

Email: stay@themeridencollection.com